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Head - Customer Success

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Exp: 10 - 12 years

Should be from Media/Advertising/Internet Only

Must Haves: Client engagement, Performance marketing, digital marketing, analytics

You'd Need To Be Awesome at

  • P&L owner with full responsibility of revenue growth and customer delight of our Media business unit and its client accounts
  • Overall accountability of engagement construct including business analysis, business solution architecting, managing scope and schedule, delivery & optimization and client management
  • Build trust with c-suite executives to influence their digital strategies and build innovative solution that deliver significant business impact
  • Foster deeper relationships with global tech giants, e.g., Amazon, Facebook and Google, and leverage these unique partnerships to deliver value for our clients
  • Direct line responsibility of highly talented team of Engagement Managers. Matrix manage a team of channel strategists and business operations team to drive multiple programs to completion
  • Being on top of industry updates from technology, competition & functionality perspective

If You Are

  • 10+ years of Client Management experience in Digital Marketing (Performance Marketing preferred) in India/APAC markets
  • A great story teller and an elegant negotiator
  • Love digital marketing and everything around it
  • Aggressive & take control
  • Highly organized
  • And most importantly, LOVE customers & strive for every inch of their satisfaction
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